Privacy policy
1. Identity of the data controller
Any processing of personal data is carried out under the responsibility of LUXOV®, registered under number 790 352 306, whose registered office is located at 557 impasse des Saillants 69380 Chessy-Les-Mines
(hereinafter “LUXOV®”).
Any transfer of data to a partner is made with your consent and the processing of data by the partner is subject to the partner’s privacy policy.
2. Type of data collected
The compulsory or optional nature of the data is specified at the time of collection. If this information is incomplete, obsolete or inaccurate, it may be impossible to create an account on the Site.
LUXOV® may collect and process some or all of the following data:
| Category of personal data processing | Category description |
|---|---|
Contact form | These are the personal data provided to make contact via the Site. It includes organization, name, telephone number, e-mail address and message. |
Catalog download request form | These are the personal data provided to download a catalog via the Site. It includes organization, name, telephone number and e-mail address. |
Newsletter form | This is the personal data provided to subscribe to the newsletter via the Site. It includes last name, first name and e-mail address. |
Connection and browsing data | This connection and browsing data includes the data mentioned in the Cookie Management Charter. |
3. Purpose and legal basis of processing
Your personal data is collected for the following purposes:
| Legal basis | Purpose |
|---|---|
Use of your data based on your consent | On the basis of your consent, LUXOV® uses your data to :
|
Use of your data on the basis of our legitimate interests | On the basis of our legitimate interest, in particular with a view to ensuring a better quality of our services, LUXOV® uses your data to :
|
Use of your data to meet our legal obligations | LUXOV® may process your data for evidence purposes and to comply with its legal obligations. |
4. Retention period for personal information
The length of time personal data is kept varies according to the purpose for which it was collected:
- Data relating to your use of the Site and to the management of your contract and orders are kept for a period of 5 years after your request to unsubscribe from the Site, in particular for purposes of proof, or after a period of inactivity of 3 years. The customer’s account may be deleted after 3 years of inactivity,
- Information required to comply with legal obligations is kept for the legal retention period.
- Cookies placed on your terminal will only retain your data for the time necessary to achieve their purpose (for example, session identification cookies are only retained for the duration of a session) and for a maximum of 13 months.
5. Recipient of personal data
We undertake to treat all your personal data confidentially.
LUXOV®’s internal team may have access to your personal data but only in the performance of their duties and for the purposes set out in this Policy.
We do not share your data with third parties, except in the following limited cases:
LUXOV®’s subcontractors may use the services of other independent companies or individuals who provide certain services on its behalf:
- Technical service providers,
- Providers of analytic solutions or audience measurement statistics
These service providers may have access to the personal information required to perform their services, but are not authorized to use it for any other purpose.
Transfer of companies or activities. As part of its business development, LUXOV® may sell all or part of its assets or acquire other companies, goodwill, subsidiaries or business lines. In the event of such transactions, personal data processed by the company will generally form part of the transferred assets, but will remain subject to any pre-existing privacy policy, unless otherwise agreed by the persons concerned.
Authorized administrative and judicial authorities. In order to comply with its legal obligations, LUXOV® may transfer your personal data to authorized administrative and judicial authorities.
With your permission. Unless LUXOV® is required to comply with a legal obligation, LUXOV® will inform you if its information is transmitted to a third party, it being specified that you have the option of not agreeing to such transmission.
6. Transfer of data outside the EU
We store your personal data within the European Union. However, some of our subcontractors may be located outside the European Union. In the event of data transfer in this context, we verify that the processing is carried out in accordance with this privacy policy and that a sufficient level of protection is guaranteed in compliance with the applicable regulations, either in the context of contractual obligations or in the context of adequacy decisions.
7. Exclusion of sensitive data
LUXOV® does not collect any sensitive data about you.
Sensitive data concerns the processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning sex life or sexual orientation.
Should such data be provided to LUXOV®, please contact us by e-mail at luxov.connect@gmail.com so that it can be deleted.
8. Minors
The Site has not been designed for use by minors (under 18). Under no circumstances do we authorize the use of our services by minors under the age of 18. We do not knowingly collect personal data from minors. If a parent becomes aware that his or her child has provided us with Personal Information (or if a guardian becomes aware that the child for whom he or she is responsible has provided us with Personal Information), he or she should contact us by e-mail at the following address: luxov.connect@gmail.com.
9. Your rights of access to your personal data
In accordance with Article 13 of Regulation (EU) 2016/679 of April 27, 2016 and Article 32 of Law 78-17 of January 6, 1978, you are informed that you have the following rights:
- Right of access
This is your right to obtain confirmation as to whether or not your data is being processed, and if so, to access this data. - Right of rectification
This is your right to obtain, as soon as possible, the rectification of inaccurate data and the completion of incomplete data. - Right of deletion
This is your right to obtain, as soon as possible, the deletion of your data, subject to our legal retention obligations and our legitimate interest in retaining this information. - Right of limitation
This is your right to obtain the limitation of processing when you object to it, when you dispute the accuracy of your data, when you believe that their processing is unlawful, or when you need them for the establishment, exercise or defense of your legal rights. - Right of objection
This is your right to object at any time to the processing of your data by LUXOV®, except where there are legitimate grounds for LUXOV® to do so. You may also object to the processing of your data for commercial prospecting purposes. - Right to portability
This is your right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to pass it on to another data controller without us interfering. - Right not to be the subject of a decision based on automated processing
You have the right not to be the subject of a decision based exclusively on automated processing that produces legal effects concerning or affecting you, except where such a decision is necessary for the conclusion or performance of a contract, or is authorized by law. - Complaints
You have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL): https://www.cnil.fr/fr/plaintes - Instructions in the event of death
You have the right to give instructions concerning the fate of your personal data in the event of your death. - How to exercise your rights
You may send any request accompanied by a copy of an identity document to LUXOV® :- By post to the following address LUXOV® – 557 impasse des Saillants 69380 Chessy-Les-Mines
- By e-mail to the following address: luxov.connect@gmail.com.
In accordance with Article 17 of Regulation (EU) 2016/679 of April 27, 2016, the exercise of these rights must not deprive LUXOV® of its right to retain in order to comply with its legal obligations and for evidential purposes.
10. Your right to object to commercial proposals
10.1 – Commercial offers by e-mail or SMS :
Thus, on the forms you fill in, you are expressly asked for your consent to receive offers from us and, as the case may be, from our partners.
However, your express prior consent is not required if you are already a LUXOV® customer and the purpose of our solicitation is to offer you products or services similar to those we already provide.
In any case, you always have the option of objecting to the receipt of such solicitations by taking the following actions:
- For e-mail, by clicking on the unsubscribe link provided in each e-mail, by visiting your online account or by contacting us by e-mail at the following address: luxov.connect@gmail.com
- For sms, by sending a STOP SMS to the number indicated in the sms or by contacting us by e-mail at the following address: luxov.connect@gmail.com
10.2- Commercial proposals by telephone :
If you do not wish to receive commercial proposals by telephone, you can object:
- By contacting us by e-mail at the following address: luxov.connect@gmail.com
- By registering on the “Bloctel” telephone anti-solicitation list at the following address: https://conso.bloctel.fr in accordance with articles L223-1 and L223-2 of the French Consumer Code.
11. Your rights to accept and manage cookies
We invite you to consult our Cookie Management Charter. It applies in addition to the present Privacy Policy.
12. Links to other websites or third-party services
In the event that the Site refers to third-party websites or services, in particular through the use of links, we assume no responsibility for these third-party websites and services. We therefore invite you to consult their terms and conditions as well as their privacy policy.
13. Security of personal data
LUXOV® has put in place physical and electronic security measures as well as safeguard procedures in relation to the collection, storage and communication of your personal data and in particular :
- Secure access to our premises and IT platforms
- Raising awareness of confidentiality requirements among our employees who have access to your personal data
- Secure data access, sharing and transfer,
- High standards of data protection when selecting our subcontractors.
14. Policy modification
This Policy may be modified, supplemented or updated in order to comply with any legal, regulatory, jurisprudential or technical developments. However, your personal data will always be processed in accordance with the Policy in force at the time of collection, unless you agree otherwise or if a mandatory legal requirement stipulates otherwise.
